Terms & Conditions
These Terms & Conditions outline the expectations and responsibilities between The Holiday Tutor and our clients. By booking a session with us, you agree to the following:
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1. Services Provided
The Holiday Tutor offers in-person tutoring for KS1 and KS2 students in South West London. Sessions are designed to support your child’s academic growth in a personalised and engaging way.
2. Booking & Payment
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All sessions must be booked in advance.
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Payment is required prior to the session to secure your booking.
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Payment details and method will be confirmed during the booking process.
3. Cancellations & Refunds
Please refer to our Refund Policy for full details. In summary:
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Sessions cancelled with more than 24 hours’ notice are refundable or can be rescheduled.
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Sessions cancelled with less than 24 hours’ notice are non-refundable.
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We will always do our best to accommodate emergencies or unexpected circumstances with fairness.
4. Punctuality & Attendance
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Please ensure your child is ready at the agreed time and location for the session.
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If a student arrives late, the session will still end at the scheduled time.
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Missed sessions without notice are non-refundable.
5. Parental Involvement & Communication
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We welcome open communication with parents and carers to ensure the best outcomes for each child.
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Feedback and progress updates can be provided upon request.
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Parents are responsible for providing a suitable learning environment for in-person sessions.
6. Code of Conduct
The Holiday Tutor maintains a safe, respectful, and encouraging learning environment. We expect:
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Polite and respectful behaviour from students at all times.
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A commitment to learning and participation.
If a session is disrupted due to unacceptable behaviour, it may be ended early and could be non-refundable.
7. Safeguarding & Privacy
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The Holiday Tutor follows appropriate safeguarding practices at all times.
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Personal information is handled with care and in accordance with our Privacy Policy.
8. Changes to Terms
These terms may be updated from time to time. The most current version will always be available on our website.
Contact
If you have any questions or concerns regarding these Terms & Conditions, please feel free to contact us: